Contact
info@acaciajewellery.com
Store info

Mon-Fri, 9am-5pm

Mon-Fri, 9am-5pm

FAQs

Can I have my jewellery delivered next day?

We understand that sometimes a delivery just cannot wait. We offer next day delivery to all our UK based customers. This service costs £5.

For more information please check our Delivery page.

Is the jewellery hallmarked?

All of our jewellery is hallmarked in the UK at the Assay Office, fulfilling the requirements established by law on Precious Metals. This is a guarantee of the purity and quality of the metals used.

Where is my order?

All orders to the UK with free delivery take 2-3 days to arrive (excluding weekends and national holidays).

International delivery can take between 4-7 work days to arrive.

If you haven't yet received your order, please contact us by e-mail at info@acaciajewellery.com

What is your policy for returns and exchanges?

You can return your jewellery, free of charge (within the UK) for any reason and we must then receive your jewellery back within 14 days.

Learn more about our Returns Policy

Is VAT charged online?

United Kingdom orders: VAT is charged at 20% for all orders and is included in the retail price.

International orders: Depending on your chosen shipping destination, local taxes, duties or customs clearance fees may apply. This will be stated at the checkout before you are required to complete your purchase.

Which payment methods do you accept?

We accept a variety of payments depending on your chosen delivery country, including Visa, MasterCard, Amex, Maestro and PayPal.

How does pre-order work?

Our pre-order service allows you to purchase jewellery before it has arrived in our store. The following conditions apply for pre-orders:

Delivery: We aim to dispatch pre-ordered jewellery on or before the stated dispatch date. A confirmation e-mail will be sent to you with the intended dispatch date. By preordering you are securing your intended dispatch date, the site may reflect a new later date if demand increases but your date will not be affected. If the expected dispatch date experiences a delay of more than one week we will contact you with the new expected dispatch date, you may cancel the order if the revised date is not suitable. An automated dispatch e-mail will be sent to you when the goods are dispatched and a link will be provided to track the item.

Payment: Your card will be pre-authorised (*) for the value of the item. For UK orders, your card will not be debited until the item is ready to be dispatched. If your preauthorisation has expired we will contact you to re-authorise the card before dispatch.

Multiple items order: If your order contains jewellery that is both in stock and on preorder we will dispatch the available pieces and debit your card only for these pieces. When the jewellery on pre-order is ready for dispatch we will contact you to re-confirm your card details. You will be sent a separate dispatch confirmation e-mail when your pre-ordered jewellery is dispatched.

*Pre-authorisation – this is the ring-fencing of funds from your credit card limit. The funds are not debited but by ring fencing them it may prevent you from using this available credit for another purchase. Typically a pre-authorisation may last for a maximum of 21 days and expires once the goods are dispatched and the card is debited.

For further information please contact by email - info@acaciajewellery.com