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info@acaciajewellery.com
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Mon-Fri, 9am-5pm

Returns & exchanges

UK Returns (free on all orders)

Returning an item couldn't be easier. Try your purchases in the comfort of your own home and if you need to send them back we will be happy to offer you an exchange or refund within 14 days of purchase. This includes items purchased in the sale or with a promotion code. All returns must be accompanied by a copy of your proof of purchase.

Please make sure your items are returned in a new and unused condition and in their original packaging in order for us to process an exchange or refund.

Step 1
  • Email returns@acaciajewellery.com to receive your returns form and pre-paid label.
  • Complete the returns form and place the item(s) back into the original packaging.
  • Enclose the form along with the item(s), seal securely and return within 14 days of receiving your order.

Note: If returning more than one piece from the same order, please place all returns in one shipment, as you may incur the charges from any subsequent returns.

If your returns form is missing, please email returns@acaciajewellery.com

    Step 2
    • Attach the label to the outside of your parcel. 
    Step 3
    • Take the parcel to the post office counter to get your tracking number for proof of postage.

    Please note that we do not accept liability for returned goods if you do not return them to us via the Post Office.

    Very important, please note

    Unauthorised returns/exchanges may be returned to the sender. Returns received outside the above time frames are accepted at the discretion of Acacia. Failure to return goods other than via Royal Mail Special Delivery does not affect your statutory rights. Returns policy for items on sale is the same as our returns policy noted above.

    If a piece is missing or damaged, please contact us by email at returns@acaciajewellery.com as soon as possible with your order confirmation number to hand.

    Processing your Refund

    Upon receipt of items, the credit or debit card originally used for the purchase will be credited with the cost of the goods. We will process your refund within 3 days of receipt.

    Your credit card company may take 4-7 working days to credit your account.

     

    International returns

    Step 1
    • Complete the returns form and place the item(s) back into the original packaging.
    • Enclose the form along with the item(s), seal securely and return within 14 days of receiving your order.

    Note: If returning more than one piece from the same order, please place all returns in one shipment, as you may incur the charges from any subsequent returns.

    If your returns form is missing, please email returns@acaciajewellery.com

    Step 2
    • Attach the address label to the outside of the parcel and take your return to the Post Office. It is important to ensure that you state you are 'returning to seller' in the reason for export field on your postage label. We recommend using a tracked postal service and obtaining a proof of postage from the post office.

    Payment of refund for cancellations should be made within 14 days from receipt of the cancellation, but it can be delayed if we have not received the goods or evidence that customer have returned.

    We recommend that you use an express service to return your items to us, as we are not responsible for items that do not reach us. Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European community (EU).